We want you to feel confident picking up a new candle from us. If something isn’t quite what you expected, we keep the return process simple and straightforward.
14-Day Return Window
You have 14 days from the day your order arrives to request a return or exchange.
Your item just needs to be:
Unused
In the same condition you received it
Packaged in its original container
Return shipping costs are covered by the buyer.
Using a trackable service is recommended so everything arrives safely.
How Refunds Work
Once your return arrives and we’ve inspected it, you’ll get an email letting you know whether it’s been approved.
If approved, your refund is sent back to your original payment method.
Banks and card providers may take a few extra days to finish processing.
If Your Refund Isn’t Showing
If it seems delayed:
Check your bank account
Contact your card provider
Reach out to your bank
Still not there? Email us anytime at admin@playeronecandles.com and we’ll help take a look.
Why Purchase With Confidence
Every candle is hand-poured in small batches, designed with care, and packed securely so it arrives ready to enjoy. We’re always here if you need help, and we believe in being clear and fair with every part of your purchase experience.